There are a few common reasons why a 77joa account may get locked — typically, entering the wrong password five times in a row triggers an automatic temporary lock as a security measure. Unusual login activity or repeated failed attempts from the same IP address can also cause a lock.
Here's what to do in this situation:
There are several ways to reach 77joa support — pick whichever works best for your situation:
Fastest option — you'll typically get a response within 2 minutes.
support@77joa.best — Describe your issue in detail.
Live Chat support is available entirely in Bengali. For urgent matters — such as a stuck payment, account lock, or suspicious transaction — chat is your best option. For complex issues where you need to share screenshots or detailed information, email is the more convenient choice.
When contacting support, providing the mobile number registered to your account helps verify your identity faster and speeds up the resolution process.
Updating your profile on 77joa falls into two categories — some details can be changed directly in the app, while others require assistance from the support team.
What you can change in the app:
- Password — Account Settings → Security → Change Password
- Notification preferences — Settings → Notification Management
- Language Preferences & Interface Settings
Changes must be made through Support:
- To change your registered mobile number — support will verify your ID and old number before making the update
- Full name correction — National ID must be submitted
- Date of birth correction — document verification is required
Yes, 77joa's referral program is a great opportunity — when you bring a friend or acquaintance to the platform, both of you get rewarded.
Referral bonus amounts may change from time to time — check the Promotions section in the app for the latest offer details. Each registration is eligible for a referral bonus only once. Creating a new account to refer yourself is strictly prohibited and may result in account termination.
77joa's KYC (Know Your Customer) verification process is straightforward, and once completed, you won't need to do it again. Verification is generally required for large withdrawals or security-related reasons.
Documents that may be required:
- National ID (NID): Front and back photos — most widely accepted
- Passport: Photo of the information page — if no NID is available
- Driving License: Accepted as an alternative
- Selfie: You may sometimes be asked to hold your ID and take a photo with it
Your information is completely secure — in accordance with 77joa's Privacy Policy, it is used solely for verification purposes.
Yes, 77joa supports accumulator or multi-bets — combine the outcomes of multiple matches in a single bet, and the odds multiply, meaning a bigger payout if you win.
A few important points:
- You'll receive the full payout only if every selection is correct — a single wrong pick means the entire bet is lost.
- Two selections from the same match cannot be placed in the same accumulator.
- A minimum of 2 selections is required for a bet to count as an accumulator.
- Live and pre-match selections can be combined in the same accumulator.
Your complete betting and financial transaction history on 77joa is available directly within the app — no need to navigate to a separate page.
To view your betting history:
To view your transaction history: